What are your hours of operation?
We are at our physical office location Monday through Friday, 9-5pm. We do answer our phones 24/7 since we service clients at all hours of the day, 7 days a week. If you have an emergency, please call our office as our email is not monitored during the evenings/weekends.
Are all limousine companies the same?
Do red apples taste like yellow bananas? No two limousine companies are alike. Some focus their service offerings on corporate clients while others cater to weddings and special events. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.
How far in advance should I make my reservation?
As soon as your plans are fairly definite, just give us a call to set up your reservation. We always suggest as much notice as possible, especially during our peak seasons (spring & fall). We can accept your reservation up to one year in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us.
Do you require a deposit and when do I pay it?
We do require a non-refundable deposit. A credit card authorization form will be sent to you to complete at the time of reservation. Stretch limousines require a $100 deposit while limo party buses and shuttles require a $200 deposit.
Can I visit your office in person to see vehicles and make a reservation?
Absolutely! Our customers are always welcome to visit our offices during standard office hours to view and reserve vehicles. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and have the vehicles on site.
Do you offer transfers, i.e., “drop-off and pickup” service for special events?
In most cases, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.
What if I only need the vehicle to pick us up and drop us off? Can you offer this type of service?
Yes, there may be instances and occasions where a transfer service is possible with the exception of peak demand dates and events. A transfer is basically a direct, one-way pick up and drop, at a set time. Extra stops and additional driving around are not calculated in the pricing and would add to the charges. It is best to review all details at the time of reservation to determine what type of service will best suit your needs.
What amenities are your vehicles stocked with?
All limousines & limo party buses are stocked with bottled water and ice in the built-in coolers, glassware and napkins. Customers are welcome to bring their own snacks and beverages. Kegs are not permitted in any vehicle. Alcoholic beverages are permitted as long as every passenger in the vehicle is over the age of 21. We recommend you choose small ready to use individual bottles of alcohol, rather than larger quantity containers that require pouring and mixing to avoid spills.
What is a cleanup fee?
A cleanup fee is assessed if upon completion of your rental we deem the vehicle excessively dirty (i.e. spills, stains, etc.) that require additional time and costs for cleanup. This also includes vomit/sickness in the limousine that is NOT in a waste bag or container. The minimal fee is $250.00.
What is a damage fee?
A damage fee is assessed if upon completion of your rental, we find that any of the glassware is broken, the seats are torn/ripped, the remotes for the entertainment systems are missing, etc. These fees will be assessed by our owner and applied accordingly.
Do you allow smoking in your vehicles?
All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.
Should I tip my chauffeur?
Quality service is customarily acknowledged by a gratuity of 15-20%. Some of our quoted packages INCLUDE the driver gratuity. If this is the case, you will see the amount listed on your confirmation. If you would prefer to tip in cash directly with the driver based on your experience, please feel free to let our office staff know when you make your reservation to be sure that we do not include it.
What is the method of payment that Limousines, Inc. accepts?
We accept (Visa, MasterCard, AMEX and Discover) for initial deposits and final payments. Should you choose to use a credit card for your final payment, the balance will be charged the day prior to your reservation or the last day we are in the office for the week, which is Friday, unless otherwise instructed by the client. You may also make cash deposits directly with our office when you make your reservation. If you wish to pay your balance in cash, you will need to be prepared to handle this with your chauffeur upon his/her arrival at the FIRST pickup location.
How do I make a reservation?
Reservations can be made with us from a variety of options. We accept reservations via phone or email.
I am traveling with an infant. Are there car seats available?
Customers are encouraged to provide their own car seats or booster seats. Limousines, Inc. does not have these available for our clients.
Do you offer shuttle buses or motor coaches?
Yes we do! The shuttle buses we commonly carry in our fleet are 28-person capacity buses. We have a fleet of these in case you see the need to reserve more than one. Motor Coaches are also available for groups larger than 28 passengers. Contact our office for pricing and availability.
Can I request a particular driver?
Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name.
What airports do you service?
We service clients traveling in and out of Baltimore-Washington International Thurgood Marshall Airport (BWI), Reagan National Airport (DCA) and Washington Dulles International Airport (IAD). When making a reservation for a pickup or drop off at one of these airports, please request information from our staff about our procedures for meeting up with your chauffeur.
What do your chauffeurs wear during my reservation?
We know that sometimes our chauffeurs are caught in the act, assisting their clients during weddings and special occasions; therefore we require them to be professionally dressed in a dark suit with a white dress shirt and necktie.
When does my rental start? Finish?
Your reservation time begins with your initial pickup and ends with your final drop off.
What if we are not finished with the service upon the time that was noted on my confirmation?
We allow our clients a 15 minute grace period. This means that as long as your final drop off is PRIOR to 15 minutes past your scheduled drop off time, there will be no additional charge. Should you reach the 15 minute mark, you will be charged for .5 hours of overtime at the hourly rate stated on your contract, plus any gratuity you wish to add for the chauffeur. Should you reach the 31 minute mark beyond your scheduled drop off time, you will be charged for the full 1 hour of overtime plus any additional gratuity you wish to add for the chauffeur.
We have booked a 10-person limousine but we now have 11 people. Can they squeeze in?
We are thrilled that you have a lot of friends but we are responsible for their safety while they are in our vehicles. Every vehicle has a maximum capacity that we must abide by in order to comply with our insurance policy. It would be like trying to safely transport 13 eggs in a dozen carton. If you need to consider a larger limousine, feel free to call our office for assistance with an upgrade. Extra fees may apply.
Can we bring our own music?
Yes, please bring your own tunes to enhance your experience with us. All limousines, limo party buses and shuttle buses are equipped with CD players. Some of our limousines also have iPod hookups and/or Bluetooth capabilities. Please ask our staff about your specific limousines amenities.
How will I know when my limousine has arrived?
Upon arrival at your initial pickup location, your chauffeur will ring the contact person you provided to our staff when making your reservation. This may be yourself, a spouse, a wedding coordinator, etc. Please be on the lookout for your limousine 5-10 minutes prior to your scheduled arrival in case your location is hard to see at night or you anticipate us having difficulty finding you. You may also call our office should you need to reach your chauffeur prior to your first pickup.
How will I reach my chauffeur after our event is over and we are ready to leave?
Your chauffeur will provide a business card with his/her name and cell phone number listed to anyone in the party that wants this information. We would suggest 2-3 people having this handy for reference during your rental with us.